ha99 Terms and Conditions
— Your Rights and Responsibilities
Please read these terms and conditions carefully before using the ha99 platform. By registering, you are considered to have fully accepted these terms.
Introduction and Applicability
1.1 General Overview
ha99 ("Platform", "we", "our") is an online betting and casino service provider that offers an entertaining gaming experience for users in Bangladesh. These Terms form a legal agreement between ha99 and its users ("you", "user").
The terms and conditions of ha99 may be updated from time to time. Any changes will be published on this page and will be considered effective from the date of the change. It is the user's responsibility to visit this page regularly to stay informed of updates.
1.2 Age Requirement
The ha99 platform is strictly for individuals aged 21 and above. Registration or use of an account by minors is completely prohibited. Providing a false age at registration will result in immediate account closure and deposited funds may be forfeited.
- A correct date of birth must be provided at registration.
- Identity verification documents may be requested at any time.
- Withdrawals may be placed on hold until age verification is complete.
Account Registration and Verification
2.1 Account Opening Rules
Each user may open only one account. Opening multiple accounts is strictly prohibited, and if detected, all associated accounts will be closed. All information provided at registration must be accurate, complete, and up to date.
- Full name, date of birth, and contact details must be provided correctly.
- Any changes to personal information must be reported to the support team immediately.
- Operating multiple accounts from the same device or network is prohibited.
- Opening or operating an account under someone else's identity is not permitted.
2.2 Identity Verification (KYC)
ha99 reserves the right to verify the identity of its users. Identity verification documents may be requested in the following situations:
- When submitting a withdrawal request for the first time.
- For large withdrawal amounts.
- When unusual activity is detected on the account.
- When claiming any promotional benefit.
Acceptable identity documents include a National ID (NID), passport, or driving licence. Withdrawals may be temporarily suspended until verification is complete.
2.3 Account Security
It is your responsibility to keep your account password and login details completely confidential. Please notify our support team immediately of any unauthorised access or suspicious activity on your account. ha99 will not be held responsible for any losses resulting from third-party access.
Deposit and Withdrawal Policy
3.1 Deposit Rules
The minimum deposit amount on the ha99 platform is ৳200. Accepted payment methods are:
- bKash — Mobile Banking
- Nagad — Mobile Banking
- Rocket — Mobile Banking
- Bank Transfer — Direct bank transfer
Deposited funds must come from your own account. Deposits from third-party accounts are not accepted. If such a transaction is detected, the account may be suspended.
3.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 30 minutes to 3 hours. The following conditions apply to withdrawals:
- Withdrawal requests must be made through the same payment method used for the deposit.
- If an active bonus is in place, withdrawals may be restricted until the wagering requirements are met.
- Withdrawals may be delayed if identity verification has not been completed.
- Additional verification may be required for unusually large withdrawal amounts.
If a withdrawal is delayed due to a technical issue or a delay on the part of a banking institution, please contact our support team.
3.3 Transaction Security
All financial transactions on ha99 are secured by SSL encryption technology. We strictly follow Anti-Money Laundering (AML) policies. If suspicious financial activity is detected, the account may be temporarily suspended pending investigation.
Bonus and Promotion Terms
4.1 Bonus Eligibility Conditions
All bonus offers on ha99 are provided under specific conditions. It is essential to read the relevant terms fully before claiming a bonus.
- Each user may receive the welcome bonus only once.
- Withdrawals cannot be made before the bonus wagering requirement is met.
- Not all game types are eligible for bonus funds — applicability will be limited to specific game categories.
- ha99 reserves the right to change or withdraw any bonus offer at any time.
- Any attempt to use a bonus fraudulently will result in account closure.
4.2 Wagering Requirements
A 10x (ten times) wagering requirement applies to the welcome bonus. This means you must wager ten times the amount of the bonus received. For example, if you receive a ৳2,000 bonus, you must wager a total of ৳20,000 before withdrawing.
Not all games contribute equally to the wagering requirement. Live casino games and certain slot games may contribute at different rates. Contact our live chat support for more details.
4.3 VIP Program
ha99's VIP program has four tiers. A weekly cashback benefit is available at each tier:
- Bronze: Up to 0.3% weekly cashback
- Silver: Up to 0.6% weekly cashback
- Gold: Up to 0.9% weekly cashback
- Platinum: Up to 1.2% weekly cashback
It is possible to advance to a higher VIP tier through continued active participation and regular betting. ha99 reserves the sole right to determine VIP tier assignments.
Betting and Gaming Rules
5.1 Fair Play Policy
All games on the ha99 platform are operated on the principles of fairness and transparency. Game outcomes are determined using Random Number Generator (RNG) technology, which is entirely impartial. No user or third party can influence these outcomes.
5.2 Prohibited Activities
The following activities are completely prohibited and may result in account closure and forfeiture of funds:
- Abusing bonus offers or following fraudulent betting patterns.
- Claiming bonuses using multiple accounts.
- Using software, bots, or automated tools to play games.
- Exploiting technical errors on the platform as an opportunity.
- Colluding with other users in betting.
- Using the platform for the purpose of money laundering.
5.3 Technical Issues
If a technical error, system failure, or network issue causes an incorrect result in a game or bet, ha99 reserves the right to void or correct that bet. An erroneous payment is not automatically considered valid.
Personal Data and Privacy
6.1 Data Collection and Use
ha99 collects, stores, and processes users' personal data for the purposes of providing services, ensuring security, and meeting legal obligations. We do not sell personal data to third parties without the user's consent. Please read our Privacy Policy for more details.
6.2 Cookie Policy
The ha99 website uses cookies to improve the user experience. By accessing the site, you agree to our cookie policy. Cookies can be disabled through browser settings, though this may limit some features of the platform.
Responsible Gaming Policy
7.1 Responsible Gaming Commitment
ha99 believes that gaming should be for entertainment purposes. We encourage users to play responsibly. Betting beyond one's means is strongly discouraged.
- Set specific time and spending limits before you play.
- Never chase losses by placing larger bets.
- Avoid playing under stress or driven by emotion.
- Make use of self-exclusion or account limit features if needed.
7.2 Self-Exclusion Feature
If you feel that gaming is becoming a problem for you, please contact our support team to request a temporary or permanent closure of your account. For more information on responsible gaming, please visit our Responsible Gaming page.
Limitation of Liability and Legal Matters
8.1 ha99's Limitation of Liability
ha99 will not be held liable for:
- Losses caused by internet disconnection or technical failure.
- Losses caused by the user's own mistakes or negligence.
- Failure of third-party services (payment gateways, internet providers).
- Losses arising from unauthorised use of account credentials.
- Natural disasters or other unforeseen events.
8.2 Account Closure Rules
ha99 reserves the right to close or suspend an account without prior notice in the following circumstances:
- Violation of any part of these Terms.
- Fraud, fraudulent activity, or unlawful conduct.
- Providing false information or failing to cooperate with identity verification.
- Prolonged inactivity on the account.
- Instructions from law enforcement authorities.
If an account is closed due to prohibited activity, deposited funds may be forfeited.
8.3 Dispute Resolution
Any dispute between ha99 and a user will first be addressed through negotiation. If you have a complaint, please contact our support team. The support team aims to provide an initial response within 24 hours.
Miscellaneous Terms and Changes
9.1 Changes to Terms
ha99 reserves the right to amend these terms and conditions at any time. Updated terms will be published on this page. Continued use of the platform after any changes will be considered as the user's acceptance of the new terms. A notification may be sent to the registered email address for important changes.
9.2 Service Changes and Discontinuation
ha99 reserves the right to modify, temporarily suspend, or permanently withdraw any game, bonus offer, or service. Services may be temporarily unavailable during maintenance or upgrades. ha99 does not bear any liability for compensation due to such interruptions.
9.3 Language and Interpretation
These Terms are written in Bengali and the Bengali version is the official version. In the event of any interpretive ambiguity or dispute, ha99's interpretation will be considered final. The primary language of communication is Bengali.
9.4 Contact & Support
If you have any questions or comments about these terms, contact us via our 24/7 live chat support or by email:
24/7 Live Chat — support available in Bengali