ha99's Privacy Policy
A detailed guide on how your personal information is collected, stored, used, and protected on the ha99 platform.
This privacy policy applies to all individuals who use the ha99 platform. By using ha99's website and services, you are considered to have agreed to the terms of this policy. Please read this policy carefully in full.
Information Collection
ha99 collects various types of information to operate its services smoothly and to provide users with the best possible experience. The information we collect falls into two main categories: information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When you register, log in, or contact us at ha99, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Bank or mobile financial service account number (bKash, Nagad, Rocket)
- National ID or passport number (for identity verification)
- Residential address
- Transaction details (deposits, withdrawals, and betting history)
1.2 Information Collected Automatically
When you visit our platform, the following information may be collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Pages visited and session duration
- Referral source (how you arrived at the site)
- Information collected through cookies and similar tracking technologies
ha99 never collects unnecessary or disproportionate information. We only collect what is needed to provide services, ensure security, and meet legal obligations.
Purpose of Data Use
ha99 uses the information it collects for specific and lawful purposes. Below is a detailed description of how we use your information:
Account Management
Your information is used to create, verify, and maintain your account. Identity verification helps prevent fraudulent activity and ensures the smooth operation of the platform.
Financial Transaction Processing
Relevant financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
Customer Support
Your information is used to properly resolve your complaints and queries and to provide 24/7 live chat support.
Security and Fraud Prevention
Your information is used to detect and prevent suspicious activity, comply with anti-money laundering (AML) policies, and maintain the integrity of the platform.
Service Improvement
Anonymous statistical data is used to analyse user experience and continuously improve the quality of our products and services.
Notifications and Communication
Your information is used to keep you informed about important account updates, transaction confirmations, and relevant promotional offers.
Data Storage and Protection
ha99 makes the protection of your personal information its highest priority. We use industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
3.1 Technical Security Measures
- SSL Encryption: SSL/TLS encryption is active across our entire platform, ensuring full protection during data transfer.
- Encrypted Database: Stored sensitive information is protected with advanced encryption technology.
- Firewall and Anti-Fraud System: Every transaction and login is automatically monitored for suspicious activity.
- Two-Factor Authentication: Users can enable an additional verification layer to further secure their account.
3.2 Data Retention Period
ha99 retains your information for as long as it is needed to provide services or to meet legal requirements. Even after an account is closed or deactivated, records of financial transactions may be kept for the period required by applicable law.
3.3 Response to a Data Breach
If a data security breach occurs for any reason, ha99 will notify affected users and relevant authorities as quickly as possible and will take all necessary steps to minimise the damage.
Sharing Information with Third Parties
ha99 does not sell users' personal information or transfer it to third parties for commercial purposes. However, limited information may be shared with specific third parties in certain circumstances:
Permitted Cases
- Payment processing partners (bKash, Nagad, Rocket, banks) — to complete transactions
- Technology service providers — to assist with platform operations
- Legal authorities — to comply with legal directives or judicial orders
- Fraud prevention agencies — to combat money laundering and fraud
Prohibited Cases
- Selling information to advertisers or marketing companies
- Sharing information with unrelated third parties without permission
- Transferring information to international data brokers
- Profiling or targeted advertising without the user's explicit consent
Third-party service providers are bound by the same strict privacy obligations as ha99 regarding data protection. They may not use the information provided for their own purposes without our permission.
Cookie Policy
The ha99 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the basic functionality of the website — such as maintaining login sessions and security verification.
- Performance Cookies: Used to analyse page load speed and usage patterns to improve site performance.
- Functionality Cookies: Used to remember your preferred language, theme, or other personalised settings.
- Analytical Cookies: Collect overall traffic statistics that help improve the service (all data is anonymous).
5.2 Cookie Controls
You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some important website functions — such as login and secure payments — to not work properly.
User Rights
ha99 believes you should have full control over your personal information. Below are your key rights relating to privacy:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request that incorrect or incomplete information be corrected or updated.
Right to Erasure
You can request that your information be deleted in certain circumstances.
Right to Restrict Processing
You can request that the processing of your information be restricted for specific purposes.
Right to Object
You can object to the use of your information for marketing or profiling purposes.
Right to Data Portability
You can request to receive your information in a structured format.
To exercise any of the above rights, you can contact our support team directly. We generally respond to such requests within 30 business days.
Children's Privacy
ha99 is a service for adults only. This platform is for users aged 21 and above only.
Protection of Minors
ha99 does not knowingly collect any personal information from individuals under the age of 21. We apply age verification measures during the registration process. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.
If you believe a minor has created an account on ha99, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to This Policy
ha99 reserves the right to update or change this privacy policy from time to time. If any significant changes are made, we will notify you through the following methods:
- The update date on this page will be changed.
- For major changes, a notification will be sent to your registered email address.
- A notice may be displayed on the platform at your next login.
If you continue to use ha99 after any changes, you are considered to have agreed to the updated privacy policy. We recommend that you revisit this page periodically.
8.1 Previous Versions
Previous versions of the privacy policy are kept on record and can be provided upon request. Contact our support team to obtain an older version.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can reach us through the following channels:
Privacy-Related Contact
For any questions about the privacy policy, email us at:
Or contact us directly through our 24/7 Bangla Live Chat support.
Privacy-related requests are generally responded to within 30 business days.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.